Effective Date: 3rd August 2025

At Mastercraft Plumbers & Drain Services of Oak Park, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our services.

By using our site or submitting your information, you agree to the practices described below.

📋 Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and service address.

• Service Details: Information you provide when requesting an estimate or service.

• Technical Data: IP address, browser type, device information, and pages visited.

• Communication Data: Any messages, inquiries, or reviews submitted through our website, forms, or by phone/email.

💡 How We Use Your Information

We use the information we collect to:

• Provide plumbing estimates and complete service requests

• Schedule appointments and communicate with you

• Respond to inquiries or customer support requests

• Improve our website, services, and customer experience

• Send updates or service confirmations (with your consent)

• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information.

🔐 How We Protect Your Information

We take appropriate measures to safeguard your data:

• Use of secure servers and encrypted forms

• Access restricted to authorized personnel only

• Regular review of our data handling and security protocols

Despite these efforts, no system is 100% secure. Use of our website and services is at your own risk.

🧾 Sharing of Information

We only share your information in the following cases:

• With service partners or technicians to fulfill your request

• When required by law (e.g., subpoenas, court orders)

• In the event of a business transfer (e.g., merger or sale)

We do not share your information for advertising purposes with third parties.

🍪 Cookies & Tracking

Our website may use cookies and other tracking technologies to improve user experience and analyze site traffic. Cookies do not contain personal information but help us enhance website performance.

You can control cookie preferences through your browser settings.

📧 Your Rights & Choices

You have the right to:

• Request access to your personal information

• Correct or update inaccurate information

• Ask us to delete your information (subject to legal obligations)

• Opt out of non-essential communications at any time

To exercise any of these rights, please contact us at:

📧 Email: info@mastercraftplumbers,com
📞 Phone: 847-800-1770

🔄 Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, the updated version will be posted on this page with a new effective date.

📍 Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Mastercraft Plumbers & Drain Services of Oak Park
📞 Phone: 847-800-1770
📧 Email: info@mastercraftplumbers,com